What do I do if a company won’t refund me?

If you can’t get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn’t help, you can contact the Consumer Ombudsman. They’ll aim to help resolve your dispute within 10 working days.

What happens if you don’t get your refund from Amazon?

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

Does Amazon contact by phone?

Important: Phone Calls

While some departments at Amazon will make outbound calls to customers, Amazon will never ask you to disclose or verify sensitive personal information, or offer you a refund you do not expect.

How do I complain about bad customer service examples?

I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction). I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).

How do you make a complaint?

An effective complaint often has three steps: explaining the problem; stating your feelings; and asking for action. The first step is to explain the problem. To do it effectively, you must use polite, respectful language. In English, polite language is usually indirect.

What is my Amazon PIN code?

An Amazon Prime Video PIN allows you to set parental controls to monitor what your kids watch, as well as to prevent unauthorized purchases. You can create the five-digit PIN in a browser on your desktop or on a mobile app. You can set up viewing restrictions or establish a PIN requirement for each purchase.

What is involved in customer service?

The definition of customer service

Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. It’s also the processes that support the teams making good customer service happen.

Who is customer service agent?

A customer service agent, or a customer service representative, is the individual who supports a brand’s customers via phone, chat, email, messaging, social or other channels.

How do I get a refund on Amazon item not received?

To make a claim, go to Accounts and Lists > Your Account > Your Orders. Find the order you want to make a claim against and click on File/View Claim. In the first box, explain why you’re making a claim. In the second box, choose Request refund through A-to-Z Guarantee.

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